Having that interaction with the customer, and knowing what they want, and them trusting us. I think that’s what stands out about Commercial Service.

My name is Bob Russ. I’m a Residential Plumbing Technician for Commercial Service. We get a lot of, like, emergencies, where people, you know, have to call in that day. And, you know, “I have a leak,” or “I have a drain that’s backing up,” or whatever. So, my duties are residential plumbing service. So I do house calls—people call in with problems with water heaters, or drains, or water lines—whatever. And um… And I go and fix those issues.

We all really love what we’re doing. You know, I feel like everyone else in the company loves their job and loves what they’re doing. So, it’s gratifying to me to be able to, you know, fix something that’s broken. I don’t know why that’s such a good feeling, but it is.